How to Contact and Receive Support

Derek Torres
Derek Torres
  • Updated

Get help with and learn NorthBoundary using a variety of resources: 

Help Center

If you are reading this, you are already in the Help Center! This is our knowledge base of handy articles, how-tos, and release notes.

Searching for your question here is the fastest way to get most answers, 24/7.

 

Email NorthBoundary (northboundarysupport@servicetrade.com)

If you need support for NorthBoundary use the following email: northboundarysupport@servicetrade.com

Provide as much information as possible regarding your issue. For example, details around what you were doing when you encountered the problem, screenshots or screen recordings showing the problem, etc. Every bit of detail you provide helps Support get to a solution that much faster.

 

Telephone (919-246-9900, option 2)

Speak with a support team member or leave us a voicemail for a quick callback. We will call you back if you leave a voicemail.

For record-keeping and follow-up purposes, we will create an email support ticket for any inbound phone calls or voicemails.

 

After-hours Telephone (919-246-9900, option 4)

Reach our support team after hours (emergencies only). Use this line only if you suspect that NorthBoundary is down and you and your team cannot access it. Enterprise or Premium plan required.

 

Additional Support Services

  • Onsite training.
  • Website consultation.
  • Data import & bulk data changes.
  • Click here for a full listing of additional support services.

NorthBoundary Holidays (Closed)

New Year's Day Jan 2
Martin Luther King, Jr. Day Jan 16
Memorial Day May 29
Juneteenth Jun 19
Independence Day Jul 4
Labor Day Sep 4
Thanksgiving Nov 23
Day after Thanksgiving Nov 24
Christmas Eve (Observed) Dec 22
Christmas Dec 25

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