ServiceTrade Support Resources

Derek Torres
Derek Torres
  • Updated

NorthBoundary is a ServiceTrade Company. If you are looking for ServiceTrade Support Resources please use the following information below.

If you would like to contact a member of the ServiceTrade Sales Team, please reach out to sales@servicetrade.com

 

Help Center

  • Please visit our robust ServiceTrade Help Center at support.servicetrade.com
    • This contains info about ServiceTrade, PartsLedger, ServiceForms, Service Timecard, etc.
  • Searching for your question here is the fastest way to get most answers, 24/7.

If you've completed certs and looked through the Help Center and still can't find the answer you are searching for, reach out directly to our Support team. ServiceTrade Support is available Monday-Friday, 9 am to 7 pm, Eastern Time, via a variety of methods depending on your subscription plan.

ServiceTrade Certifications

  • Become a pro with ServiceTrade via our online certification courses.
  • If you are new to ServiceTrade this is the first stop on your journey, as Support team members will answer questions with the assumption that all users possess a base understanding of ServiceTrade.
  • The ServiceTrade Certification Program will help you get the most out of ServiceTrade so that your customers get the most out of their relationship with you.
  • If you do not already have a login for ServiceTrade Certifications, contact your office admin.
  • Similar to using the in-app widget, this will allow you to open a ticket with Support.
  • Provide as much information as possible regarding your issue. For example, details around what you were doing when you encountered the problem, screenshots or screen recordings showing the problem, etc. Every bit of detail you provide helps Support get to a solution that much faster.
  • Select or higher plan required.

Email NorthBoundary (northboundarysupport@servicetrade.com)

  • If you need support for NorthBoundary use the following email: northboundarysupport@servicetrade.com
  • Provide as much information as possible regarding your issue. For example, details around what you were doing when you encountered the problem, screenshots or screen recordings showing the problem, etc. Every bit of detail you provide helps Support get to a solution that much faster.

Telephone (919-246-9900, option 2)

  • Speak with a support team member or leave us a voicemail for a quick callback.

  • We will call you back if you leave a voicemail.

  • For record-keeping and follow-up purposes, we will create an email support ticket for any inbound phone calls or voicemails.

After-hours Telephone (919-246-9900, option 4)

  • Reach our support team after hours (emergencies only).

  • Enterprise or Premium plan required.

Additional Support Services

  • Onsite training.
  • Website consultation.
  • Data import & bulk data changes.
  • Click here for a full listing of additional support services.

ServiceTrade Holidays (Closed)

New Year's Day Jan 2
Martin Luther King, Jr. Day Jan 16
Memorial Day May 29
Juneteenth Jun 19
Independence Day Jul 4
Labor Day Sep 4
Thanksgiving Nov 23
Day after Thanksgiving Nov 24
Christmas Eve (Observed) Dec 22
Christmas Dec 25

Was this article helpful?

/